{"xsrfToken":"a4b862d0c27adb24893f3a02617354d0692717b7_lout","branding":{"id":"3","key":"csm","name":"2wcom Customer Service","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#fefefe","headerLinkColor":"#292929","headerLinkHoverColor":"#1c436b","headerLinkHoverBGColor":"#1c436b","headerBadgeColor":"#1c436b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c93fb69c-69a1-478d-bd93-bf36f6ae2268/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MGYxODU3Ni1mODAzLTQ5NzYtODgzMC1hZTdiMTM0MGJjNjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM5M2ZiNjljLTY5YTEtNDc4ZC1iZDkzLWJmMzZmNmFlMjI2OCI6WyJyZWFkIl19LCJleHAiOjE3NjgyODYyMjgsIm5iZiI6MTc2ODI4NTYyOH0.Cqa7zKChfjpUx_AlsGUbQ_bP2eOrCULnQsS3tzTWNcg&client=70f18576-f803-4976-8830-ae7b1340bc66&mode=fit","logoId":"c93fb69c-69a1-478d-bd93-bf36f6ae2268","isLogoAvailable":true,"helpCenterTitle":"Welcome to 2wcoms Support and Service Center","sharedPortalName":"2wcom Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen zu 2wcoms Service und Support Center","sharedPortalName":"2wcom Support Center","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to 2wcoms Support and Service Center","sharedPortalName":"2wcom Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#285a8c","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"csm","projectId":10027,"serviceDeskId":3,"name":"2wcom Customer Service","description":"<p>Welcome! You can raise a request for 2wcom Customer Service Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"102","name":"General Question","descriptionHtml":"","callToAction":"General Question","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10642,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10642","groups":[44],"key":""},{"id":"19","name":"Installation Support","descriptionHtml":"<p>Please include the devices you need help with in the field \"Device type\" (multiples are possible)</p>","callToAction":"Installation Support","introHtml":"<p>Need help installing your MoIN software or a new device?</p>","icon":10551,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[6],"key":""},{"id":"14","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10550,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[6],"key":""},{"id":"16","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10546,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[6],"key":""},{"id":"20","name":"Report a critical bug","descriptionHtml":"","callToAction":"Report a critical bug","introHtml":"<p>Your service is interrupted and you need urgent support, please use this form.</p>","icon":10522,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[6],"key":""},{"id":"25","name":"Request additional device rights","descriptionHtml":"","callToAction":"Request additional device rights","introHtml":"<p>Request additional purchased device rights for your 2wcom device.</p>","icon":10551,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[8],"key":""},{"id":"24","name":"Request MoIN license key","descriptionHtml":"<p>Fill out the necessary informations to get your purchased MoIN license file. You can find your MoIN serial number on the MCU page under the license page or inside every container on the generals page.</p>","callToAction":"Request MoIN license key","introHtml":"<p>Request your purchased license key for your 2wcom MoIN software.</p>","icon":10551,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[8],"key":""},{"id":"22","name":"Return device for repair","descriptionHtml":"","callToAction":"Return device for repair","introHtml":"<p>Return your Device to 2wcom for repair.</p>","icon":10521,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[10],"key":""},{"id":"17","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10536,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[6],"key":""},{"id":"18","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10540,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[6],"key":""},{"id":"68","name":"up2talk Bug Report","descriptionHtml":"<p>For better reproduction please provide us some informations:</p>\n<p>1. Write a detailed description of your problem including</p>\n<p>The date and time when it occured<br> The page where it occured<br> The specific element which seems to be the problem (Also attach screenshot if possible)<br> What should have happened instead of what actually happened<br> 2. How can our developers reproduce your problem</p>\n<p>Is it possible for you to recreate the problem<br> If so: Describe your steps to recreate the problem<br> 3. Your System</p>\n<p>What is your operating system<br> Which browser do you use<br> 4. Console logs of browser</p>\n<p>It also could be helpful to provide our developers with the console logs of your browser</p>","callToAction":"up2talk Bug Report","introHtml":"<p>Report a bug from up2talk</p>","icon":10476,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[44],"key":""},{"id":"101","name":"up2talk Feature Request","descriptionHtml":"","callToAction":"up2talk Feature Request","introHtml":"<p>Let us know your idea for a new feature</p>","icon":10498,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[44],"key":""},{"id":"15","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10528,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"12","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10537,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"13","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10542,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[],"key":""},{"id":"11","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10521,"iconUrl":"https://2wcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"License keys and options"},{"id":6,"name":"Technical Request"},{"id":10,"name":"Hardware support"},{"id":44,"name":"up2talk support"}],"orderMapping":{"44":[102,101,68],"8":[25,24],"10":[22],"6":[16,20,19,18,17,14],"7":[22],"4":[14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0fcff838-4a66-3b4e-b059-22496c3c6b0e","appLinkName":"System Confluence","appLinkUrl":"https://2wcom.atlassian.net/wiki","spaceKey":"CSM","spaceName":"Customer Service Management","spaceUrl":"https://2wcom.atlassian.net/wiki/spaces/CSM","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":3,"kbLinkDomainURLs":["https://2wcom.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MGYxODU3Ni1mODAzLTQ5NzYtODgzMC1hZTdiMTM0MGJjNjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgyODY4MjgsIm5iZiI6MTc2ODI4NTYyOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.6FxOv9HgmdD3IsnBXRoVzpjQMKn4el_5lUi7iBd0Yds","targetCollection":"upload-project-10027","endpointUrl":"https://api.media.atlassian.com","clientId":"70f18576-f803-4976-8830-ae7b1340bc66","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"bc39c6a9-f0e6-4ec8-ab5a-e60eb5956214","name":"Hardware Products","description":"Find articles and informations related to our hardware products","categoryUrl":"https://2wcom.atlassian.net/servicedesk/customer/portal/3/topic/bc39c6a9-f0e6-4ec8-ab5a-e60eb5956214","lastUpdated":"1749242343194","createdAt":"1675430048613"},{"id":"78d87e8a-9458-47ce-8ce2-6f79d125bcd8","name":"MoIN","description":"Find articles and informations related to our Media over IP Network Software solution","categoryUrl":"https://2wcom.atlassian.net/servicedesk/customer/portal/3/topic/78d87e8a-9458-47ce-8ce2-6f79d125bcd8","lastUpdated":"1675430222000","createdAt":"1631263217765"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=2wcom","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a4b862d0c27adb24893f3a02617354d0692717b7_lout","baseUrl":"https://2wcom.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://2wcom.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"70f18576-f803-4976-8830-ae7b1340bc66","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e0757d273fc84dd3b8c41202b8265001","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://2wcom.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}